Milou - Art in Cross Stitch

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Terms and Conditions

To use this Website, you must be at least 18 years of age and can enter into a binding contract. You also agree to provide accurate and complete information about yourself when registering for an account on this Website.
Once you have placed an order, we will send you a confirmation email.
For the pieces available on hand, your order will be processed and shipped within 3 business days and you will receive shipment confirmation mail.
For the pieces no longer available, the order will become back ordered and I will contact you. A separate Make to Order agreement will be signed and it will specify the timeframe, downpayment, final payment, and other terms.
You may commission me to stitch patterns other than those found in our Shop on a Make to Order basis and I may help you in finding patterns. Once the pattern is found and agreed upon, a separate Make to Order agreement will be signed and it will specify the pattern, price, timeframe, downpayment, final payment, and other terms.
If you would like to take a closer look before placing an order for a piece on hand, please let me know, and I will do my best to enable you to view the piece in detail remotely.
All the sales are final and I am unable to accommodate returns or refund requests, except in certain conditions for Make to Orders, i.e. if you change your mind before I purchase the pattern and materials, then I can give you a full refund. If you change it after I purchase these but before the work commences, I will refund you the downpayment minus the direct costs incurred. If you change it after the work commences, I will not be able to refund your downpayment.
On the other hand if, in the unlikely event that I need to cancel a Make to Order Agreement due to forces beyond my control (such as serious illness), I will seek possible and mutually acceptable solutions, including a full refund regardless of the stage of the work.
We reserve the right to change these Terms and Conditions at any time. We will notify you of any changes by posting the revised Terms and Conditions on this Website. Your continued use of this Website after any changes have been made will constitute your acceptance of the revised Terms and Conditions.
If you have any questions about these Terms and Conditions, please contact me via means at the Home page.

Terms and Conditions

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